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Customer Service

GET/v2/providers/openapi/apis/api/v5/vendors/callCenterInquiries/{inquiryId}2609170000

Query of Coupang Contact Center Single Inquiry

# 01

Summary

# 02

Path parameters

Name	Type	Description
inquiryId*	number	Consultation number Question ID

# 03

Response body

Response message

Name

Type

Description

code

number

Server response code

message

string

Server response message

data

object

Result

inquiryId

data.inquiryId

number

Consultation number
Question ID

inquiryStatus

data.inquiryStatus

string

Inquiry status
Progress or complete

csPartnerCounselingStatus

data.csPartnerCounselingStatus

string

Answer status
requestAnswer or answered

vendorItemId

data.vendorItemId

number

Option ID

itemName

data.itemName

string

Item name

content

data.content

string

Content of inquiry
Content of question

answeredAt

data.answeredAt

string

Answered date (Requires ISO-8601 Compliance)
YYYY-MM-DDThh:mm:ss.ssssss±hh:mm

replies

data.replies

object[]

List of reply

answerId

data.replies[].answerId

number

Answer ID

parentAnswerId

data.replies[].parentAnswerId

string

ID of the inquiry transferred to the parent

partnerTransferStatus

data.replies[].partnerTransferStatus

string

Seller transfer status;
none (not applicable) or requestAnswer (answer requested) or answered (answered)

partnerTransferCompleteReason

data.replies[].partnerTransferCompleteReason

string

Reason for processing the inquiry transferred to the seller

CODE	NAME
NONE	None
DISPUTE_PROCESS	Discretionary processing
DISPUTE_PROCESS_COMPLETE	Seller confirmed
CANCEL	Transfer cancelled

answerType

data.replies[].answerType

string

Type of the person who answered
csAgent (CS agent) or vendor (seller)

needAnswer

data.replies[].needAnswer

boolean

Whether an answer is required or not;
True or false

receptionistName

data.replies[].receptionistName

string

Agent name

receptionist

data.replies[].receptionist

string

Agent

replyAt

data.replies[].replyAt

string

Replied date (Requires ISO-8601 Compliance)
YYYY-MM-DDThh:mm:ss.ssssss±hh:mm

content

data.replies[].content

string

Content of the answer

inquiryAt

data.inquiryAt

string

Inquiry date (Requires ISO-8601 Compliance)
YYYY-MM-DDThh:mm:ss.ssssss±hh:mm

buyerEmail

data.buyerEmail

string

non-use/empty value("")

buyerPhone

data.buyerPhone

string

Customer phone number

orderId

data.orderId

integer

Order number
Example: 1900000*******

orderDate

data.orderDate

string

Order time/date (Requires ISO-8601 Compliance)
YYYY-MM-DDThh:mm:ss.ssssss±hh:mm

receiptCategory

data.receiptCategory

string

Inquiry type

saleStartedAt

data.saleStartedAt

string

Sales start time/date

saleEndedAt

data.saleEndedAt

string

Sales end time/date

Response Example

{
 "code": 200,
 "message": "OK",
 "data": {
 "inquiryId": 258799946,
 "csPartnerCounselingStatus": "requestAnswer",
 "inquiryStatus": "progress",
 "vendorItemId": [
 75235680736
 ],
 "itemName": "제주 삼다수, 2L, 6개",
 "content": "상담이력",
 "answeredAt": "2025-01-15T14:17:13.973885-08:00",
 "replies": [
 {
 "receptionistName": "OO스토아",
 "receptionist": "cssp-hyjang15",
 "replyAt": "2025-01-15T14:17:13.973885-08:00",
 "content": "**\n\n\n※ 영업시간 기준 24시간 경과시, 자동으로 '24시간 미답변'에 대한 메세지가 노출될 예정입니다.\n\n안녕하세요 판매자님.\n반품/교환 관련해서 아래와 같이 변심 반품을 요청드리니 회신 부탁드립니다.\n\n[상담사 필수 기재 항목]\n1. 사용/조립 여부 : N\n2. 받은 그대로 재포장 가능여부 : Y\n3. 최종요청사항 : 주소오기재로 환불요청\n\n[판매자님 회신요청]\n1. 요청사항 이행 가능여부:\n2. 불가시 불가능한 사유 :\n3. 처리가능시, 회수여부 :",
 "answerId": 21128942421017,
 "parentAnswerId": null,
 "partnerTransferStatus": "requestAnswer",
 "partnerTransferCompleteReason": "NONE",
 "answerType": "csAgent",
 "needAnswer": true
 }
 ],
 "inquiryAt": "2025-01-15T14:17:13.973885-08:00",
 "buyerEmail": "",
 "buyerPhone": "+1(555)444-1234",
 "orderId": 1900000******7,
 "orderDate": "2025-01-15T14:17:13.973885-08:00",
 "receiptCategory": "배송&gt;배송&gt;배송",
 "saleStartedAt": "2023-07-24",
 "saleEndedAt": "2099-12-29"
 }
}

# 04

Error codes

HTTP	Code	Message
400	HTTP_400	Bad Request

Error specification

HTTP	Type	Error message	Solution
400	400 (Check Request Parameter)	Invalid format inquiryId : xxxxxx	Make sure that the inquiryId is correct.
404	404 (Check Request Parameter)	Inquiry not found	Make sure that the inquiryId is correct.
404	404 (Check Request Parameter)	Vendor id should be same with the vendor id in this inquiry	Make sure that the inquiryId is correct.