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GET/v2/providers/openapi/apis/api/v5/vendors/callCenterInquiries/{inquiryId}v1

Query of Coupang Contact Center Single Inquiry

# 01

Summary

Available buyer market: Korean, Taiwan Inquiry contact center inquiries one by one by consultation number. Excessive inquiries to the contact center may be automatically blocked by the Coupang system.

# 02

Details

Available buyer market: Korean, Taiwan

Inquiry contact center inquiries one by one by consultation number.
Excessive inquiries to the contact center may be automatically blocked by the Coupang system.

Path

GET

/v2/providers/openapi/apis/api/v5/vendors/callCenterInquiries/{inquiryId}

Example Endpoint

https://api-gateway.coupang.com/v2/providers/openapi/apis/api/v5/vendors/callCenterInquiries/1234567

Request Parameters

Path Segment Parameter

Name Required Type Description
inquiryId O Number
Consultation number
Question ID

 

Request Example

not require body

 

Response Message

Name Type Description
code Number
Server response code
message String
Server response message
data Object
Result
  inquiryId Number
Consultation number
Question ID
  inquiryStatus String
Inquiry status
Progress or complete
  csPartnerCounselingStatus String
Answer status
requestAnswer or answered
  vendorItemId Number
Option ID
  itemName String
Item name
  content String
Content of inquiry
Content of question
  answeredAt String
Answered date (Requires ISO-8601 Compliance)

YYYY-MM-DDThh:mm:ss.ssssss±hh:mm
  replies Array
List of reply
    answerId Number
Answer ID
    parentAnswerId String
ID of the inquiry transferred to the parent
    partnerTransferStatus String
Seller transfer status;
none (not applicable) or requestAnswer (answer requested) or answered (answered)
    partnerTransferCompleteReason String
Reason for processing the inquiry transferred to the seller
CODE NAME
NONE None
DISPUTE_PROCESS Discretionary processing
DISPUTE_PROCESS_COMPLETE Seller confirmed
CANCEL Transfer cancelled
    answerType String
Type of the person who answered
csAgent (CS agent) or vendor (seller)
    needAnswer Boolean
Whether an answer is required or not;
True or false
    receptionistName String
Agent name
    receptionist String
Agent
    replyAt String
Replied date (Requires ISO-8601 Compliance)

YYYY-MM-DDThh:mm:ss.ssssss±hh:mm
    content String
Content of the answer
  inquiryAt String
Inquiry date (Requires ISO-8601 Compliance)

YYYY-MM-DDThh:mm:ss.ssssss±hh:mm
  buyerEmail String
non-use/empty value("")
  buyerPhone String
Customer phone number
  orderId Long
Order number
Example: 1900000*******
  orderDate String
Order time/date (Requires ISO-8601 Compliance)

YYYY-MM-DDThh:mm:ss.ssssss±hh:mm
  receiptCategory String
Inquiry type
  saleStartedAt String
Sales start time/date
  saleEndedAt String
Sales end time/date

Response Example

{
   "code": 200,
   "message": "OK",
   "data": {
       "inquiryId": 258799946,
       "csPartnerCounselingStatus": "requestAnswer",
       "inquiryStatus": "progress",
       "vendorItemId": [
           75235680736
       ],
       "itemName": "제주 삼다수, 2L, 6개",
       "content": "상담이력",
       "answeredAt": "2025-01-15T14:17:13.973885-08:00",
       "replies": [
           {
               "receptionistName": "OO스토아",
               "receptionist": "cssp-hyjang15",
               "replyAt": "2025-01-15T14:17:13.973885-08:00",
               "content": "**\n\n\n※ 영업시간 기준 24시간 경과시, 자동으로 '24시간 미답변'에 대한 메세지가 노출될 예정입니다.\n\n안녕하세요 판매자님.\n반품/교환 관련해서 아래와 같이 변심 반품을 요청드리니 회신 부탁드립니다.\n\n[상담사 필수 기재 항목]\n1. 사용/조립 여부 : N\n2. 받은 그대로 재포장 가능여부 : Y\n3. 최종요청사항 : 주소오기재로 환불요청\n\n[판매자님 회신요청]\n1. 요청사항 이행 가능여부:\n2. 불가시 불가능한 사유 :\n3. 처리가능시, 회수여부 :",
               "answerId": 21128942421017,
               "parentAnswerId": null,
               "partnerTransferStatus": "requestAnswer",
               "partnerTransferCompleteReason": "NONE",
               "answerType": "csAgent",
               "needAnswer": true
           }
       ],
       "inquiryAt": "2025-01-15T14:17:13.973885-08:00",
       "buyerEmail": "",
       "buyerPhone": "+1(555)444-1234",
       "orderId": 1900000******7,
       "orderDate": "2025-01-15T14:17:13.973885-08:00",
       "receiptCategory": "배송>배송>배송",
       "saleStartedAt": "2023-07-24",
       "saleEndedAt": "2099-12-29"
   }
}

Error Spec

HTTP Status Code (Error Type) Error Message Solution
400 (Check Request Parameter) Invalid format inquiryId : xxxxxx  Make sure that the inquiryId is correct.
404 (Check Request Parameter) Inquiry not found Make sure that the inquiryId is correct.
404 (Check Request Parameter) Vendor id should be same with the vendor id in this inquiry Make sure that the inquiryId is correct.

URL API Name

GET_ORIGIN_INQUIRY_BY_ID