GET
/v2/providers/openapi/apis/api/v5/vendors/{vendorId}/onlineInquiries2609170000Customer Inquiry Query by Product
# 01
Summary
Customer Inquiry Query by Product
# 02
Details
Available buyer market: Korean, Taiwan
Look up Q&As between Customers and sellers. Sellers can use the API to look up consultations for products on sale.
You may set up to 7 days for the query period range.
Path
GET/v2/providers/openapi/apis/api/v5/vendors/{vendorId}/onlineInquiries
Example endpoint
https://api-gateway.coupang.com/v2/providers/openapi/apis/api/v5/vendors/A00012345/onlineInquiries?inquiryStartAt=2019-06-25&inquiryEndAt=2019-06-26&vendorId=A00012345&answeredType=NOANSWER&pageSize=10&pageNum=1URL API Name
GET_CUSTOMER_SERVICE_REQUEST
# 03
Path parameters
| Name | Type | Description |
|---|---|---|
| vendorId* | string | Seller ID
|
| vendorId* | string | Seller ID
|
# 04
Query parameters
| Name | Type | Description | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| answeredType* | string | Answer status
| ||||||||
| inquiryStartAt* | string | Query start date; Format: yyyy-MM-dd You can query all consultations during the query period (inquiryEndAt - inquiryStartAt < = 7days). | ||||||||
| inquiryEndAt* | string | Query end date; Format: yyyy-MM-dd
| ||||||||
| pageNum | number | Current page Default: 1 | ||||||||
| pageSize | number | Page size Default: 10; Maximum: 50 |
# 05
Response body
Response message
| Name | Type | Description |
|---|---|---|
| code | integer | Server response code
|
| message | string | Server response message
|
| data | object | Query result
|
| content data.content | object[] | Result
|
| inquiryId data.content[].inquiryId | integer | Question Id Question ID |
| productId data.content[].productId | integer | Exposed product ID
|
| sellerProductId data.content[].sellerProductId | integer | Listed product ID
|
| sellerItemId data.content[].sellerItemId | integer | sellerItemId
|
| vendorItemId data.content[].vendorItemId | integer | Option ID
|
| content data.content[].content | string | Content of the question
|
| inquiryAt data.content[].inquiryAt | string | |
| orderIds data.content[].orderIds | object[] | Order number [16000009476673] |
| commentDtoList data.content[].commentDtoList | object[] | Answer to the question
|
| inquiryCommentId data.content[].commentDtoList[].inquiryCommentId | integer | Reply ID
|
| inquiryId data.content[].commentDtoList[].inquiryId | integer | Question ID
|
| content data.content[].commentDtoList[].content | string | Content of the answer to the question
|
| inquiryCommentAt data.content[].commentDtoList[].inquiryCommentAt | string | |
| pagination data.pagination | object | Pagination information
|
| currentPage data.pagination.currentPage | integer | Current page Default: 1 |
| totalPages data.pagination.totalPages | integer | Total number of page
|
| totalElements data.pagination.totalElements | integer | Total number of inquiry
|
| countPerPage data.pagination.countPerPage | integer | Total number of inquiry per page
|
Response Example
{
"code": 200,
"message": "OK",
"data": {
"content": [
{
"inquiryId": 39352323,
"productId": 231526161,
"sellerProductId": 786583589,
"sellerItemId": 1891732488,
"vendorItemId": 4855652221,
"content": "포장 3천원 입금하였습니다.",
"inquiryAt": "2025-01-15T14:17:13.973885-08:00",
"orderIds": [
19000041361951
],
"commentDtoList": [
{
"inquiryCommentId": 36881065,
"inquiryId": 39352323,
"content": "고객님 안녕하세요. OOO 입니다. 입금확인되었고 포장하여 금일 출고하겠습니다. 감사합니다.",
"inquiryCommentAt": "2025-01-15T14:17:13.973885-08:00"
}
]
},
{
"inquiryId": 39352273,
"productId": 212844716,
"sellerProductId": 718482283,
"sellerItemId": 1699726710,
"vendorItemId": 4675663991,
"content": "스판이 강한가요?",
"inquiryAt": "2025-01-15T14:17:13.973885-08:00",
"orderIds": [],
"commentDtoList": [
{
"inquiryCommentId": 36885408,
"inquiryId": 39352273,
"content": "고객님 안녕하세요. OOO 입니다. 문의주신 제품 스판이 좋은 제품이긴하오나 개개인마다 생각이 다르기 때문에 개인차 있습니다 . 구매시 참고 부탁드립니다 . 감사합니다.",
"inquiryCommentAt": "2025-01-15T14:17:13.973885-08:00"
}
]
},
{
"inquiryId": 39352362,
"productId": 130048576,
"sellerProductId": 375487954,
"sellerItemId": 910365921,
"vendorItemId": 3929087307,
"content": "언제도착입니까? 21일도착예정인데 준비중이고\r\n문의해도 답변없고 취소도 안되고\r\n환불해줘요",
"inquiryAt": "2025-01-15T14:17:13.973885-08:00",
"orderIds": [
5000041411986
],
"commentDtoList": [
{
"inquiryCommentId": 36885330,
"inquiryId": 39352362,
"content": "고객님 안녕하세요. OOO 입니다. 업체에서 확인되는 고객님 주문날짜는 6월24일이며 금일 출고요청된것으로 확인됩니다. 송장은 출고일 저녁 자동 등록되며 혹 구입일이 6월24일 이전일 경우 구매하신 쿠팡고객센터 1577-7011로 문의 부탁드립니다. 감사합니다. ",
"inquiryCommentAt": "2025-01-15T14:17:13.973885-08:00"
}
]
}
],
"pagination": {
"currentPage": 6,
"totalPages": 102,
"totalElements": 304,
"countPerPage": 3
}
}
}# 06
Error codes
| HTTP | Code | Message |
|---|---|---|
| 400 | HTTP_400 | Bad Request |
Error specification
| HTTP | Type | Error message | Solution |
|---|---|---|---|
| 400 | 400 (Check Request Parameter) | time interval needs to be less than or equal to 7 days， pattern should be yyyy-MM-dd | Make sure that the query period is 7 days or less. |
| 400 | 400 (Check Time Settings) | Read timed out | Reset the query period (1 day) and page size (10) and make a request again. In case of timeout due to heavy list data, increase the X-EXTENDED-TIMEOUT settings before making the request again. *Relevant FAQ |
| 400 | 400 (Check Request Parameter) | Invalid vendor ID | Make sure that the seller ID (vendorId) is correct. |