/v2/providers/openapi/apis/api/v4/vendors/{vendorId}/callCenterInquiries/{inquiryId}/confirms2609170000Coupang Contact Center Inquiry Check
Summary
Coupang Contact Center Inquiry Check
Details
Available buyer market: Korean, Taiwan
Use this API to check and process the inquiry that had been consulted by Coupang and then transferred to the seller for confirmation (Unconfirmed status: TRANSFER).
Inquiries that have been terminated by the counselor or 24 hours have elapsed since the confirmation request cannot be confirmed anymore.
Path
Example endpoint
https://api-gateway.coupang.com/v2/providers/openapi/apis/api/v4/vendors/A00010028/callCenterInquiries/1007837444/confirmsURL API Name
Path parameters
| Name | Type | Description |
|---|---|---|
| vendorId* | object | vendor ID
|
| inquiryId* | object | Inquiry ID The seller enters which question to check. First, use the Contact Center Inquiry Query API to check the value of the inquiry in 'Unconfirmed (TRANSFER)' status. |
Request body
Request parameters
Body parameter
| Name | Type | Description |
|---|---|---|
| confirmBy* | string | Actual user ID (Coupang Wing ID) ID of the user affiliated to the seller (vendor) |
{
"confirmBy": "wanger"
}Response body
Response message
| Name | Type | Description |
|---|---|---|
| code | string | Server response code 200/400/500 |
| message | string | Server response message If success,it shows OK |
Response Example
{
"code": "200",
"message": "OK"
}Error codes
| HTTP | Code | Message |
|---|---|---|
| 400 | HTTP_400 | Bad Request |
Error specification
| HTTP | Type | Error message | Solution |
|---|---|---|---|
| 400 | 400(Check Request Parameter) | This inquiry has closed. -522 (상담이 종료된 문의입니다 - 522 ) | Check if the inquiry has already been confirmed or if 24 hours have passed. An error occurs if you double-check the closed inquiry. |
| 400 | 400 (Check Request Parameter) | The inquiry can't be answer. It can do only inquiryStatus:progress, partnerTransferStatus:requestAnswer | Check if the inquiry has already been confirmed or if 24 hours have passed. An error occurs if you double-check the closed inquiry. |