Return API

Return process, fees, status questions.

19 questions

• 01How do I use an orderId to query a single return PO in the Return/Cancellation Request List Query API ?2026-07-03
• 02How do I distinguish between a cancellation request made in the Return/Cancellation Request List Query API and an order that was canceled after the delivery order?2025-04-28
• 03What will happen after I process the request to releae stop with the processing 'already released' API?2025-04-28
• 04Is there any way to query Coupang's discretionary-cancellation or quick-refund orders? 2025-04-28
• 05Do you have an API that I can call to get data on the additional delivery fee for returns & exchanges? 2025-04-28
• 06There are 3 ways of querying return request list: by days, by minutes and by request itself. Which one should I use?2025-04-28
• 07What does dedicated courier, integrated courier and manual management mean that appears as returnDeliveryType value when querying return request list?2025-04-28
• 08Is it possible for Coupang to exclude auto collecting integration for return/exchange request? (Goodsflow exception)2025-04-28
• 09Is it not possible to get updates on return cancellation/change?2025-04-28
• 10When I confirm that I received a returned product, how does the status of returned product change?2025-04-28
• 11Is there a way to separately query those for which shipping suspension was requested in the product preparation stage and those for which return was requested after shipping ?2025-04-28
• 12The value “enclosePrice” is included in the return request list query. Is the value in use?2025-04-28
• 13Which value is required for cancelCount in return request approval API?2025-04-28
• 14What is the condition for Coupang to automatically integrate auto-pickup in case of return/exchange request? (Goodsflow)2025-04-28
• 15When do I use the return request approval processing API? 2025-04-28
• 16How do I check receiptID? 2025-04-28
• 17Is there a maximum period during which customers can modify/withdraw return/exchange requests? 2025-04-28
• 18Can I check cancellations in a queried list of return requests as I can do for exchange requests?2025-04-28
• 19When and how should I use Pickup Waybill API?2025-04-28