Return API

Return process, fees, status questions.

19 questions

• 01Can I check cancellations in a queried list of return requests as I can do for exchange requests?2019-05-15
• 02Do you have an API that I can call to get data on the additional delivery fee for returns & exchanges?2019-05-16
• 03How do I check receiptID?2019-05-16
• 04How do I distinguish between a cancellation request made in the Return/Cancellation Request List Query API and an order that was canceled after the delivery order?2020-07-06
• 05How do I use an orderId to query a single return PO in the Return/Cancellation Request List Query API ?2022-04-28
• 06Is it not possible to get updates on return cancellation/change?2019-05-16
• 07Is it possible for Coupang to exclude auto collecting integration for return/exchange request? (Goodsflow exception)2019-05-16
• 08Is there a maximum period during which customers can modify/withdraw return/exchange requests?2019-05-15
• 09Is there a way to separately query those for which shipping suspension was requested in the product preparation stage and those for which return was requested after shipping ?2019-05-16
• 10Is there any way to query Coupang's discretionary-cancellation or quick-refund orders?2020-01-08
• 11The value “enclosePrice” is included in the return request list query. Is the value in use?2019-05-16
• 12There are 3 ways of querying return request list: by days, by minutes and by request itself. Which one should I use?2019-05-16
• 13What does dedicated courier, integrated courier and manual management mean that appears as returnDeliveryType value when querying return request list?2019-05-16
• 14What is the condition for Coupang to automatically integrate auto-pickup in case of return/exchange request? (Goodsflow)2019-05-16
• 15What will happen after I process the request to releae stop with the processing 'already released' API?2020-07-06
• 16When and how should I use Pickup Waybill API?2019-05-15
• 17When do I use the return request approval processing API?2019-05-16
• 18When I confirm that I received a returned product, how does the status of returned product change?2019-05-16
• 19Which value is required for cancelCount in return request approval API?2019-05-16